Terms and Conditions

Whale Channel, Great Bear Rainforest

Thank you for taking the time to review our Terms and Conditions of Payment and Participation. Please let us know if you have any questions!

After contacting our office by phone or email, you will receive our Expedition Application form. Once you complete this form, it is approved, and you provide a deposit of $1,500/person, your reservation will be secured. You will receive a confirmation letter and a pre-departure package with all the information needed to prepare you for your expedition with us.

Deposits: A deposit of $1,500/person is required to secure your booking.

Balances:

For Standard bookings (i.e. couples or single travellers), your balance will be due 90 days prior to your departure date.

For Private Voyage bookings (i.e. full vessel), and Private Lodge bookings your balance will be due 120 days prior to your departure or arrival dates.

An expedition will be considered suspended if it cannot run due to forces beyond the control of Outer Shores. Examples of such forces are events including but not limited to global pandemics, terrorist acts, and extreme climatic events. The Passenger acknowledges that rare events can occur, and that Outer Shores cannot guarantee refunds if/when expeditions are suspended. The amount of any refund offered will depend in part on the timing of the event and Outer Shores’ ability to recover costs expended in advance to conduct the expedition. The Passenger acknowledges that Outer Shores incurs operating costs well in advance of expeditions, that expeditions may be suspended as a result of forces beyond the control of Outer Shores and agrees to release Outer Shores and waive any claim arising or resulting from these changes.

An expedition is considered cancelled if it cannot run due to forces or situations within the control of Outer Shores. An example of such a situation would be having an insufficient number of passengers registered for an expedition. Outer Shores reserves the right to cancel any expedition prior to departure, in which case Passengers will be refunded without further obligation on its part. Due to the nature of our expeditions, we need a minimum number of people to operate the expedition. We strongly suggest you do not make any travel arrangements until your trip has been confirmed. 

Standard Bookings (Individuals)

If you have to cancel your expedition > 90 days prior to departure or arrival, payment is REFUNDABLE less a cancellation fee of $500/person.

If you have to cancel your expedition < 90 days prior to departure or arrival, all payment is NON-REFUNDABLE (unless replacements are found, see below).

Private Voyage (full vessel) and Private Lodge (lodge buy-out) Bookings:

If cancelation occurs > 120 days prior to departure or arrival, payment is REFUNDABLE less a cancelation fee of $500/person.

If cancelation occurs < 120 days prior to departure or arrival, payment is NON-REFUNDABLE (unless replacements are found, see below).

 

In the case of a medical problem arising during the trip, either on board or on shore, which results in costs for evacuation, use of aircraft, the responsibility for payment of these costs belongs solely to the Passenger.

In the event the Passenger leaves the Trip before its completion for any reason, no portion of the Fare is refundable, and the Passenger will be responsible for all costs associated with their departure, from whatever location. The Passenger acknowledges that it may be necessary for other Passengers to depart early for illness or injury reasons, and that Outer Shores will not be held responsible for these necessary changes in plans.

The date of cancellation is the date Outer Shores receives your written notice of cancellation. Depending on your reason for cancellation, these charges may be recovered under your insurance policy.

If you cancel fewer than 90 days prior to the trip, or 120 days for Private Voyage and Private Lodge bookings, then only if Outer Shores succeeds in filling your space on the expedition and in so doing you are replaced with another Passenger that is in all respects as advantageous to Outer Shores as the cancelling Passenger, shall the Deposit and Fare be repaid.

If Outer Shores is able to arrange another Passenger but only on terms that are not in all respects as advantageous to Outer Shores as the terms of this agreement, the Deposit and Fare will be repaid to the Passenger, with deductions to account for the loss to Outer Shores.

If the Passenger needs to cancel their expedition within 90 days of the departure date, or 120 days for Private Voyage or Private Lodge bookings, the Fare can be transferred to another person, or onto another departure date.

We are currently updating our cancellation policies with respect to COVID-19 related events. Please check back soon!

We are happy to help you curate a private adventure with your closest friends and family aboard the Passing Cloud or at Outer Shores Lodge! All Private Voyage bookings are based on 6 guests and charged 6-times our regular fare. Should your group be less than 6, or a member of your group cannot make the voyage, the price remains the same.

If you would like to hold a specific departure date to coordinate a group of 6 for a Private Voyage, we would be happy to hold the booking for 10 business days.

Final Payment is due 180-days prior to departure, at which point the deposit becomes non-refundable.

Our prices are based on double occupancy, quoted in Canadian dollars, and subject to the Federal Goods and Services Tax (GST) of 5%. All prices are subject to change without notice.

All payments must be made in Canadian dollars.

We accept payment via cheques, email transfers, international wire transfers, as well as credit card (Visa or MasterCard).

Due to the rising cost of credit card processing and the nature of small businesses, we request and greatly appreciate when payments are made via cheque, email transfers, or international wire transfers, thank you!

Outer Shores provides all operating expenses during the term of the expedition and agrees that no further charges will be made once the Passenger has joined the ship or lodge. Operating expenses include, but are not limited to ground transportation, floatplane flights when applicable, National Parks fees, and First Nation Conservation and Stewardship fees. All meals, beverages, and accommodations, and any costs or donations undertaken during the course of the expedition. Expedition fees do not include transportation to/from expedition points of departure/return, or meals and accommodation prior to or following the expedition. Expedition fees do not include gratuities.

Fares do not include transportation to/from expedition points of departure/return, or meals and accommodation prior to or following the expedition. Expedition fees do not include gratuities.

Beginning in 2022 all bookings will be subject to a $100 CAD/person Sustainability Fee that contributes to conservation and stewardship initiatives throughout the BC coast.

Due to the very limited number of cabins on board our ship, we require that travellers who specifically request single accommodation pay a single supplement at the rate of 2-times the double-occupancy rate. If you are travelling alone and are willing to share a cabin with another single traveller of the same gender, we will do our best to match you with a cabin mate, and keep you on a wait list until that match can be made.

You are welcome to transfer your reservation to another expedition in the same year, without penalty, based on availability up to 120 days for regular bookings and 180 days prior to departure for private voyage bookings.

Because of the extensive planning required, our upfront costs, and limited ability to fill expedition spaces on short notice, your payment is non-refundable should you have to cancel your expedition less than 120 days prior to your departure date for regular bookings, or 180 days for Private Voyage bookings. For this reason, we strongly encourage you to purchase travel insurance that includes coverage for cancellation. Payment may be transferred to another person, or applied to another expedition in the same year if availability permits.

The Passenger acknowledges that the expedition may be altered or cancelled as a result of forces beyond the control of Outer Shores, and the Passenger agrees to release Outer Shores and waive any claim arising or resulting from these changes.

Outer Shores reserves the right to cancel any trip prior to departure, in which case payment will be refunded without further obligation on its part. Due to the nature of our trips, we need a minimum number of people to operate the trip. We suggest you do not make any travel arrangements until your trip has been confirmed. We will confirm your trip at least 180 days prior to your scheduled departure date.