Terms and Conditions

Whale Channel, Great Bear Rainforest

Thank you for taking the time to review our Terms and Conditions of Payment and Participation. Please let us know if you have any questions!

After contacting our office by phone or email, you will receive our Guest Registration and Travel Services Agreement. Once you complete this form, it is approved and you provide your deposit, your reservation will be secured. You will receive a confirmation letter and a pre-departure package with all the information needed to prepare you for your expedition or lodge stay with with us.

Our requirements for deposits and payment schedules differ between lodge stays, expeditions, and the type of booking:

Lodge Stay (Open Bookings):  $250/person deposit; balance due 90 days prior to arrival.

Lodge Stay (Buy-Outs): $6000 deposit; balance due 120 days prior to arrival.

Ship-Based Expeditions (Opening Bookings): $1500/person deposit; balance due 90 days prior to departure.

Ship-Based Expeditions (Private Voyage): $9000 deposit; balance due 120 days prior to departure.

If you need to cancel your lodge stay or ship-based expedition, and replacement guests or alternative dates cannot be found, the following cancellation fees will be charged:

Lodge Stays (Open Bookings):

  • >90 days: $250/person
  • 90-61 days: 25% of payment 
  • 60-31 days: 50% of payment
  • 30-0 days: 100% of payment


Lodge Stays (Buy-Outs):

  • >120 days: $6000
  • 120-91 days: 25% of payment
  • 90-61 days: 50% of payment
  • 60-31 days: 75% of payment
  • 30-0 days: 100% of payment


Ship-Based Expeditions (Open Bookings):

  • >90 days: $500/person
  • 90-61 days: 50% of payment 
  • 60-0 days: 100% of payment


Ship-Based Expeditions (Private Voyages):

  • >120 days: $4500
  • 120-0 days: 100% of payment

In the event that Outer Shores cannot deliver and/or you are unable to join your expedition due to government-imposed travel restrictions, border closures, or community closures resulting from the current COVID-19 pandemic, then you will be issued the following refunds or future travel credits for all departures. Travel credits do not expire and can be applied to any future booking with Outer Shores.

Lodge Stays:

100% future travel credit or 50% refund

Ship-Based Expeditions:

90-30 days prior to departure: 100% future travel credit or 50% refund

<30 days prior to departure: 50% future travel credit

If you need to cancel your lodge stay or expedition Outer Shores will make all reasonable efforts to find replacement guests to fill your spaces. If we or you succeed in finding appropriate replacement guests at the same Expedition or Lodge Stay Fare then you will receive a full refund, less the corresponding cancellation fee. If Outer Shores must discount our Fare to find replacement guests on short notice, then your refund will be limited to any difference, less the corresponding cancellation fee (see Cancellation Fees).

If you need to cancel your lodge stay or ship-based expedition, at the discretion of Outer Shores, your expedition or lodge stay fare can be transferred to another person or parties, or to other dates/departures in the same year, if availability exists; however, you will not be issued a travel voucher for travel in subsequent years.

It’s very important that all our guests understand that a wide range of events and circumstances, ranging from personal illness to extreme weather and other events beyond our control could result in your payment becoming non-refundable and non-transferable. For this reason, we strongly recommend that you purchase travel insurance that includes coverage for cancellation, including now readily available “Cancel For Any Reason” coverage, and we are happy to work with you to find a suitable insurance provider.

When booking your lodge stay or ship-based expedition it’s important to understand that we require payment well in advance of your arrival at Outer Shores Lodge or departure aboard schooner Passing Cloud because Outer Shores will incur substantial financial expenses in preparing for your time with us. As such, by making your reservation and providing payment you are entering into a “Future Performance Contract” with Outer Shores, as defined by the Business Practices and Consumer Protection Act of British Columbia, in which the consumer does not pay the full price of the product or service at the time the agreement is made.

Outer Shores reserves the right to make any itinerary, leader, and route modifications as required or desirable to improve ensure guest safety and to accommodate the comfort and well-being of our guests due to forces (including inclement weather) beyond our control, and our guests agree to release Outer Shores from any resulting damages and waive any claim resulting from these changes.

We also reserve the right to cancel any lodge stay or expedition prior to departure due to forces within our control, including but not limited to having an insufficient number of guests registered, in which case you may choose between alternate dates/departures or receive a full refund without further obligation on Outer Shores’ part. 


If you must leave your lodge stay or ship-based expedition for any reason before its completion you will be responsible for all costs associated with your departure and no portion of your payment will be refundable. Our guests acknowledge that other participants may be forced (through illness or injury) to depart early from the stay or expedition and Outer Shores will not be held responsible for any resulting changes to the activities, itinerary, or route as a result.

We are happy to help you curate a private adventure with your friends, family, and colleagues aboard the Passing Cloud or at Outer Shores Lodge!

Private Voyage bookings are based on 6 guests and are charged at 6-times our regular fare. Should your group be less than 6, or a member of your group cannot make the voyage, the price remains the same.

To have Outer Shores Lodge to yourself for your private reunion, retreat, workshop, or wedding, this is called a lodge “buy-out”. Our pricing will vary somewhat depending on group size and the level of service you request, and welcome the opportunity to provide you with personalized quote.

Our prices are based on double occupancy, quoted in Canadian dollars, and subject to the Federal Goods and Services Tax (GST) of 5%. All prices are subject to change without notice.

All payments must be made in Canadian dollars. We accept payment by e-transfer, personal cheque, bank draft, and domestic and international wire transfer. We do not accept payment via credit cards.

Outer Shores provide all operating expenses during the term of the expedition and agrees that no further charges will be made once you have arrived at the lodge or joined the ship. Operating expenses include, but are not limited to, ground transportation, National Parks fees, First Nation Conservation and Stewardship fees, third-party guiding or transportation fees, use of all equipment, and all accommodation, meals, and beverages during the lodge-stay or ship-based expedition unless otherwise previously agreed to.

Fares do not include transportation to/from expedition points of departure/return, or meals and accommodation prior to or following the expedition. Expedition fees do not include gratuities.

Expedition fees do not include transportation to/from Outer Shores Lodge or expedition points of departure/return, meals, and accommodation prior to or following your lodge stay or expedition, personal expenses or donations, or gratuities. Expedition fees do not include floatplane or land transportation surcharges (when applicable).

Lodge Stays:

Given the capacity and configuration of our accommodation at Outer Shores Lodge we currently do not require a single supplement fee.

Ship-Based Expeditions:

Due to the very limited number of cabins onboard our ship, we require that travellers who specifically request single accommodation pay a single supplement at the rate of 2-times the double-occupancy rate. If you are travelling alone and are willing to share a cabin with another single traveller of the same gender, we will do our best to match you with a cabin mate, and keep you on a waitlist until a suitable match can be made.